Guide to understanding Canadian workplace hierarchy

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PATH TO CAREER SUCCESS
Guide to Understanding Canadian Workplace Hierarchy

To feel empowered and make an impact in your workplace as a newcomer, it’s important to understand the workplace hierarchy you work within. Knowing where you fit within an organization can help you communicate more effectively with your managers and peers, build influence and position yourself for career growth.

Here is a summary of an article by Indeed Canada that offers a quick breakdown of workplace hierarchy.

1. What is a chain of command in the workplace?
A chain of command is a hierarchical structure that outlines who reports to whom within a company. It ensures clear communication by defining who to consult for decisions or guidance, promoting accountability across all levels.

2. How does the chain of command help employees?
Understanding the chain of command clarifies responsibilities, boosts productivity, and motivates employees by providing a clear pathway for career growth. When you know the decision-makers and how information flows, you can focus your efforts where they matter most.

3. Are there different types of command structures?
Yes, companies typically follow one of two structures:

• Vertical Structure: This is common in larger organizations with many levels of management. It offers a clear line of authority but can be more rigid in decision-making.

• Flat Structure: More common in smaller businesses, this setup involves managers that have a broader span of control. Since the CEO supervises various employees, there is less of a need for senior and middle-level managers.

4. What’s the difference between a chain of command and span of control?
While the chain of command defines reporting relationships, span of control refers to how many employees a manager oversees. A manager with a wide span of control supervises a larger team, which can impact how closely employees are supported.

What you can do with this knowledge:
Once your understand the basics of workplace hierarchy, there are few steps you can take to apply this knowledge.

☑️ Identify your place in the chain. Look at your company’s organizational chart or speak with your manager to clarify who you report to and how decisions are made.
☑️ Tailor your communication. Adjust how you communicate based on who you are interacting with. For example, be concise and solution-oriented when speaking with higher-level managers, and more detailed with your direct supervisor.
☑️ Assess opportunities for development. If your workplace has a vertical structure, look for ways to move upward by seeking promotions or additional responsibilities. In a flat structure, focus on gaining broader experience and developing skills across different areas.

CAREER COACH Q & A

Q: What should I know about work-life balance in Canada?

A: In Canada, work-life balance is highly valued. Many companies promote flexible work hours and encourage employees to take their allotted vacation days. It's common to have a 40-hour work week, but some organizations offer compressed work schedules or remote work options. Employees are also encouraged to disconnect from work after hours and on weekends. Understanding these expectations can help you manage your time effectively and maintain a healthy balance between your professional and personal life.

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LEARN THE LINGO
The do’s and don’ts of setting boundaries

Your happiness and well-being in the workplace are your greatest assets and should be protected. To perform at work, it’s important to identify what helps you focus and then communicate those needs in a respectful and graceful way.

Erin McGoff, also known as advicewitherin on Instagram, shares a helpful formula for setting boundaries with coworkers — without damaging relationships!

What NOT to do:
❌ “You can’t talk to me like that.”
❌ “You can’t just come over to my desk every time you’re bored.”
❌ “You’re always sending me messages after hours — you have to stop!”

While it’s important to assert boundaries, saying things this way can strain relationships rather than solve problems.

The key to setting boundaries is using this simple formula:

“When you do X, I will do Y.”

This approach is clear, firm, and considerate. Here are some examples:

✅ “I find it difficult to solve problems when conversations get heated. So when emotions run high, I’ll take a short break and come back to it.”
✅ “When I’m at my desk, it means I’m concentrating, so let’s catch up at lunch.”
✅ “To work optimally, I need time to rest and disconnect. That’s why I turn off my notifications after hours. If you message me then, I’ll get back to you the next day.”

By framing your boundaries in this way, you not only protect your well-being and productivity, but you also foster healthier workplace relationships.